SGNX GOLD BULLION PRIVATE LIMITED
Grievance Redressal Policy
Named grievance desk, contact details, acknowledgement and resolution timelines.
Version SG Gold Grievance Policy v1.0 · Effective 18 August 2026 · Public page, no login required
Merchant identity
SGNX GOLD BULLION PRIVATE LIMITED
SG Gold is the trading name of SGNX GOLD BULLION PRIVATE LIMITED. All purchases, invoices, custody records, and customer communications are issued by this company.
- Legal entity
- SGNX GOLD BULLION PRIVATE LIMITED
- CIN
- U32111TS2026PTC214227
- GSTIN
- 36ABTCS4742A1Z7
- PAN
- ABTCS4742A
- Registered office
- 5th Floor, Plot No. 63, SY No. 11, Road No. 5, Ayyappa Society, Madhapur, Hyderabad, Telangana - 500081, India
- Operational / support address
- 5th Floor, Plot No. 63, SY No. 11, Road No. 5, Ayyappa Society, Madhapur, Hyderabad, Telangana - 500081, India
- Support email
- Support@sgxmeta.ai
- Support phone
- Human callback on request. No public telephone number is published. Customers may request a human callback by emailing Support@sgxmeta.ai during business hours or through a logged-in account.
- Working hours
- Monday to Saturday, 10:00 AM to 7:00 PM IST. Closed on Sundays and public holidays.
- Grievance officer
- Grievance Officer, Telebeli Customer Support and Grievance Desk
- Grievance email
- Support@sgxmeta.ai
1. Grievance officer
- Legal entity
- SGNX GOLD BULLION PRIVATE LIMITED
- Officer
- Grievance Officer
- Desk
- Telebeli Customer Support and Grievance Desk
- Designation
- Customer Support and Grievance Intake Desk
- Support@sgxmeta.ai
- Phone
- Callback on request via Support@sgxmeta.ai
- Postal
- 5th Floor, Plot No. 63, SY No. 11, Road No. 5, Ayyappa Society, Madhapur, Hyderabad, Telangana - 500081, India
- Hours
- Monday to Saturday, 10:00 AM to 7:00 PM IST. Closed on Sundays and public holidays.
2. How to file a grievance
- Write to Support@sgxmeta.ai with subject “Grievance”.
- Include your name, registered mobile or email, order or invoice reference, description of the issue, requested resolution and supporting documents.
- Do not send passwords, OTPs or full payment-card numbers.
3. Timelines
- Acknowledgement
- Within 48 hours of a complete written complaint received on a working day.
- Resolution aim
- Within one month. If more time is required, we will write with the reason and current action.
4. Escalation
If you are not satisfied, you may use remedies under the Consumer Protection Act, 2019, including the National Consumer Helpline (1915 / consumerhelpline.gov.in) or a competent consumer commission. Nothing in this policy limits a non-waivable statutory right.
Effective 18 August 2026. Version SG Gold Grievance Policy v1.0.
© 2026 SGNX GOLD BULLION PRIVATE LIMITED. CIN U32111TS2026PTC214227. GSTIN 36ABTCS4742A1Z7. 5th Floor, Plot No. 63, SY No. 11, Road No. 5, Ayyappa Society, Madhapur, Hyderabad, Telangana - 500081, India