Terms and Conditions

These Terms are a contract between you and SGNX GOLD BULLION PRIVATE LIMITED (CIN U32111TS2026PTC214227, GSTIN 36ABTCS4742A1Z7). They cover the retail sale of allocated 24K gold, optional custody, physical delivery of coins or bars, and separately quoted buyback through https://sggold.sgxmeta.ai.

These Terms do not offer an investment, deposit, interest, profit share, multiplier, maturity value, salary, recruitment income or assured appreciation. Gold prices can rise or fall. You may receive less on a later sale than you paid.

You must be legally competent, act for your own account unless an authorised representative is approved, and complete KYC before gold is allocated, delivered or bought back. KYC is a compliance process; it does not guarantee that an order will be accepted.

If you keep gold on the platform, SGNX holds it as allocated gold at an SGNX-approved storage location. Storage is currently without a separate storage fee. Free storage is not a bank account or deposit.

SGNX does not represent that custody is covered by a named insurer or a separate customer-gold insurance policy. This does not excuse SGNX from liability imposed by law for its own fraud, wilful misconduct or unauthorised dealing with customer gold.

Eligible physical delivery is typically completed within 7 to 15 working days after KYC clearance, quantity confirmation, and payment of disclosed delivery charges. Timelines are estimates and may vary by destination and product availability.

Buyback is optional and not guaranteed. Each buyback needs a separate quote. Settlement is paid only to a verified bank account in the customer name after checks.

Because gold prices move, an accepted and allocated purchase is generally not cancellable except where required by law or expressly approved. Refunds, if due, are returned to the original verified payment source.

Full refund and cancellation rules are in the Refund and Cancellation Policy, which forms part of these Terms.

Nobody is authorised to describe SG Gold as an investment return, deposit, monthly income, fixed-profit plan, 2.0x multiplier, compounding product or recruitment opportunity. Marketing on social media does not override these Terms.

To the extent permitted by law, SGNX is not liable for market movement in gold prices, logistics delay caused by a third party, or loss arising from your compromised credentials. Mandatory consumer rights are not excluded.

These Terms are governed by the laws of India. Courts at Hyderabad, Telangana, India have jurisdiction, without limiting non-waivable consumer-forum rights.

Support and legal notices: Support@sgxmeta.ai. Grievance Officer: Grievance Officer, Telebeli Customer Support and Grievance Desk. Postal: 5th Floor, Plot No. 63, SY No. 11, Road No. 5, Ayyappa Society, Madhapur, Hyderabad, Telangana - 500081, India. Working hours: Monday to Saturday, 10:00 AM to 7:00 PM IST. Closed on Sundays and public holidays..