SGNX GOLD BULLION PRIVATE LIMITED
Refund and Cancellation Policy
When an SG Gold gold purchase can be cancelled, how failed payments are handled, and how refunds are returned.
Version SG Gold Refund Policy v1.0 · Effective 18 August 2026 · Public page, no login required
Merchant identity
SGNX GOLD BULLION PRIVATE LIMITED
SG Gold is the trading name of SGNX GOLD BULLION PRIVATE LIMITED. All purchases, invoices, custody records, and customer communications are issued by this company.
- Legal entity
- SGNX GOLD BULLION PRIVATE LIMITED
- CIN
- U32111TS2026PTC214227
- GSTIN
- 36ABTCS4742A1Z7
- PAN
- ABTCS4742A
- Registered office
- 5th Floor, Plot No. 63, SY No. 11, Road No. 5, Ayyappa Society, Madhapur, Hyderabad, Telangana - 500081, India
- Operational / support address
- 5th Floor, Plot No. 63, SY No. 11, Road No. 5, Ayyappa Society, Madhapur, Hyderabad, Telangana - 500081, India
- Support email
- Support@sgxmeta.ai
- Support phone
- Human callback on request. No public telephone number is published. Customers may request a human callback by emailing Support@sgxmeta.ai during business hours or through a logged-in account.
- Working hours
- Monday to Saturday, 10:00 AM to 7:00 PM IST. Closed on Sundays and public holidays.
- Grievance officer
- Grievance Officer, Telebeli Customer Support and Grievance Desk
- Grievance email
- Support@sgxmeta.ai
1. Merchant
This policy is issued by SGNX GOLD BULLION PRIVATE LIMITED, CIN U32111TS2026PTC214227, GSTIN 36ABTCS4742A1Z7, 5th Floor, Plot No. 63, SY No. 11, Road No. 5, Ayyappa Society, Madhapur, Hyderabad, Telangana - 500081, India.
2. When you may cancel
- You may abandon a quote before you confirm payment. No charge is taken.
- If payment fails, is declined, or does not clear, the order is not accepted and no gold is allocated.
- After payment clears and gold is allocated, cancellation is generally unavailable because the metal has been procured at a live rate.
- Statutory rights under the Consumer Protection Act, 2019 for defective goods, short delivery or unfair trade practice remain available.
3. Failed, pending and duplicate payments
If the payment gateway returns a failed status, no gold is credited. If the status is pending, we wait for the gateway confirmation before allocating gold or issuing an invoice.
A duplicate successful debit with no gold credit will be refunded to the original payment source after reconciliation, usually within 5 to 10 working days of confirmation by the bank or gateway.
4. How refunds are paid
- Refunds are returned only to the original verified payment instrument or a KYC-matched bank account in the customer name.
- We do not refund in cash or to a third party.
- Bank or gateway processing time is typically 5 to 10 working days after we initiate the refund.
- If a refund is due only because you asked to unwind an allocated purchase and we agree, any actual market difference and disclosed costs may be deducted. No hidden cancellation penalty is applied.
5. Delivery orders
Delivery charges already incurred with a logistics partner are not refundable if you change address after dispatch or if delivery fails because the address is incomplete, unless required by law.
Gold deducted for a delivery remains yours; if delivery cannot be completed we will restore allocated custody or re-attempt delivery after charges are settled.
6. How to request a refund
Email Support@sgxmeta.ai with subject “Refund request”, your registered mobile number, order/payment reference, amount, date and reason. We aim to acknowledge within 48 hours.
Unresolved complaints may be sent to Grievance Officer, Telebeli Customer Support and Grievance Desk, Support@sgxmeta.ai.
Effective 18 August 2026. Version SG Gold Refund Policy v1.0.
© 2026 SGNX GOLD BULLION PRIVATE LIMITED. CIN U32111TS2026PTC214227. GSTIN 36ABTCS4742A1Z7. 5th Floor, Plot No. 63, SY No. 11, Road No. 5, Ayyappa Society, Madhapur, Hyderabad, Telangana - 500081, India